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Legal & Privacy

Trust Center

Security, privacy, and compliance at ScaleIQ — one place for our policies, posture, and contacts.

SOC 2 Type II — examination in progress

An independent, AICPA-accredited CPA firm is examining our controls against the Trust Services Criteria for Security, Availability, and Confidentiality. Target report: Q4 2026. Readiness documentation and our Security Overview are available under NDA from the trust team.

Built on the Microsoft cloud you already trust

ScaleIQ runs entirely on Microsoft Azure and integrates through Microsoft Graph, Microsoft Entra ID, and Microsoft Purview. Customer Data is processed under tenant-administrator consent and least-privilege permissions, kept logically isolated per tenant, and never used to train AI models.

Policies & documents

Terms of Service The master agreement that governs use of ScaleIQ. Acceptable Use Policy What you can and cannot do with the platform. Privacy Notice How we collect, use, and protect personal data. Cookie Notice What cookies we set and why. Data Retention & Deletion How long data is kept and how it is removed. Data Subject Requests Submit a privacy rights request — access, deletion, portability. Data Processing Addendum GDPR-aligned DPA for business customers. Subprocessors The vendors we rely on to deliver the service, with change notices. AI Use & Responsible AI How AI is used in ScaleIQ — and what we will and will not do. Security Overview Our controls, certifications, and shared responsibility model. Service Level Agreement Uptime targets, credits, and exclusions. Support & Maintenance Response times, support channels, and maintenance windows.