Skip to content
Terms & Use

Acceptable Use Policy

Effective date: August 10, 2026 · Version 1.2

The rules that govern how the ScaleIQ Service may be used.

This Acceptable Use Policy (“AUP”) describes prohibited uses of the ScaleIQ Service. It is part of our Terms of Service; capitalized terms have the meaning given there. This AUP is governed by the laws of the State of Texas, and any dispute arising under it shall be resolved in accordance with the governing law and venue provisions in our Terms of Service (Galveston County, Texas).

What you may not do

You may not use the Service, or allow anyone to use it through your account, to:

Harm people or systems

  • Violate any law, regulation, or third-party right, including the Texas Deceptive Trade Practices-Consumer Protection Act (Tex. Bus. & Com. Code § 17.46).
  • Assess any Microsoft 365 tenant for which you have not obtained valid tenant-administrator consent.
  • Send spam, phishing, or malware, or introduce malicious code, prompt-injection, or manipulation of the assessment.
  • Send unlawful commercial email in violation of the CAN-SPAM Act (15 U.S.C. §§ 7701–7713) or Texas Business & Commerce Code § 321.
  • Probe, scan, or test the vulnerability of the Service except under our written authorization or our published responsible disclosure program.
  • Interfere with the Service’s integrity, performance, or availability, or attempt to access another customer’s tenant or data.

Misuse data or AI output

  • Submit data you do not have the right to use, or that violates privacy laws or third-party rights.
  • Submit personal data of children under 16 (or the equivalent local age) in any context.
  • The following types of data are prohibited regardless of customer configuration or any other agreement: protected health information (including any data regulated under HIPAA or HITECH), biometric identifiers and biometric information as defined under applicable law, government-classified or controlled unclassified information (CUI), and personal data of children under 16.
  • Use AI output to make consequential decisions about an individual (employment, credit, housing, healthcare, insurance) without meaningful human review.
  • Use the Service to monitor or assess any individual’s job performance except in compliance with applicable employment and privacy laws.
  • Use the Service to engage in any false, misleading, or deceptive act or practice in violation of the Texas Deceptive Trade Practices-Consumer Protection Act (Tex. Bus. & Com. Code § 17.46) or any applicable federal consumer protection law.

Reverse engineer or compete unfairly

  • Copy, modify, decompile, or reverse engineer the Service, except as permitted by law.
  • Use the Service to build or train a competing product, or to benchmark for competitive purposes, without our prior written consent.
  • Resell, sublicense, or provide the Service as a service bureau without our prior written consent.
  • Remove or obscure proprietary notices.

Reporting violations

Report suspected violations to abuse@scale-iq.ai. Report security vulnerabilities under our responsible disclosure guidance. For copyright takedown notices, see the DMCA section below.

Enforcement — graduated response

ScaleIQ administers this AUP using the following graduated response:

  1. Written Notice — ScaleIQ will issue written notice of the suspected violation with reasonable detail.
  2. Cure Period — Customer shall have fifteen (15) calendar days from notice to cure any inadvertent or first-time violation.
  3. Suspension — If the violation is not cured within the cure period, or if the violation presents an imminent security threat, exposes personal data, or constitutes illegal activity, ScaleIQ may immediately suspend Customer’s access.
  4. Termination — Uncured violations after the cure period constitute a material breach subject to termination under the Terms of Service.

DMCA copyright takedown

ScaleIQ respects intellectual property rights. To submit a copyright takedown notice or counter-notice under the Digital Millennium Copyright Act (17 U.S.C. § 512), contact our designated agent:

DMCA Designated Agent: Kris Andaur, ScaleIQ, LLC
240 W Galveston St, #1828, League City, Texas 77573
legal@scale-iq.ai

Counter-notices may be submitted to the same address. ScaleIQ does not take legal action against good-faith reporters who follow this procedure.

Changes & contact

We may update this AUP; material changes take effect 30 days after we post or notify you, except changes addressing security or legal compliance, which may take effect immediately. Questions: legal@scale-iq.ai · ScaleIQ, LLC · 240 W Galveston St, #1828, League City, Texas 77573